Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Online Training
Genesys GCP-GCX Online Training
The questions for GCP-GCX were last updated at Feb 19,2025.
- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Feb 19,2025
Which of the following Edge feature contains the built-in remote survivability mode?
- A . SIP gateway
- B . Call broker
- C . SIP proxy
- D . Disaster recovery
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.
- A . Create a Site
- B . Assign the Edge to a Site
- C . Configure a trunk
- D . Create an Edge Group
- E . Associate the network interface
- F . Authenticate the Edge
- G . Configure the Edge Connectors
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone’s settings in Genesys Cloud CX to a physical phone?
- A . Phone model
- B . Base settings
- C . Phone name
- D . Hardware ID (MAC address)
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
- A . Agent Metrics Export Report
- B . Agent Metrics Report
- C . Agent Login-Logout Details Report
- D . Agent Quality Details Report
Unused reports need to be disabled manually to prevent unnecessary load on the system.
- A . True
- B . False
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A . True
- B . False
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
- A . Average Handle Time
- B . Average Speed of Answer
- C . After Call Work
- D . Average Talk Time
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
- A . Adjusting report parameters in order to include fewer agents, queues, and interactions.
- B . Running reports during peak hours.
- C . Reviewing and ensuring the usage of scheduled reports.
- D . Asking every team member to run and save a copy of the report.
You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?
- A . Interaction Details Report
- B . User Status Detail Report
- C . Agent Metrics Report
- D . Queue Metrics Daily Report
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
- A . Documents
- B . Directory
- C . Workspaces
- D . Activity
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