Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Online Training
Genesys GCP-GCX Online Training
The questions for GCP-GCX were last updated at Feb 19,2025.
- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Feb 19,2025
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A . The default protocol
- B . TCP
- C . TLS
- D . SIP
- E . UDP
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A . By asking your carrier what you would need.
- B . On the PSTN carrier’s web site.
- C . Get a default trunk line installed.
- D . In the Genesys Cloud CX Resource Center.
Which of the following Edge features provides client and server-side call matching?
- A . SIP gateway
- B . SIP proxy
- C . Media server
- D . Call broker
What additional functionality does Communicate bring to Genesys Cloud CX?
- A . Knowledge-based features, such as FAQs and communities.
- B . Unified communications features, such as telephony, unified messaging, voice conferencing, and
auto-attendant. - C . Call center features, such as ACD and scripting.
- D . Directory capabilities, such as advanced search, profiles, and keyword searching.
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:
- A . Place and receive both ACD and non-ACD calls.
- B . Place ACD and non-ACD calls, but not receive.
- C . Receive ACD and non-ACD calls, but not place.
- D . Place and receive ACD calls; non-ACD calls can neither be place nor received.
Genesys Cloud CX Voice is __________.
- A . A third-party service that provides external Phone Trunks.
- B . A help bot that is available within Genesys Cloud CX chat.
- C . Another name for Genesys Cloud CX.
- D . An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A . True
- B . False
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
- A . With multiple active calls, click and drag an unselected call onto the previously selected call details.
- B . Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- C . Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
- D . Have all attendees call you. When all calls are active, click the Start Conference button.
Which of the following statements about WebRTC phones is incorrect?
- A . Genesys Cloud CX WebRTC phone runs in the browser.
- B . A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
- C . It is assigned to a specific user and only that user has permission to use the phone.
- D . A WebRTC phone can be used even when disconnected from the Cloud.
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:
- A . Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.
- B . Creating a number-plan to identify premium-rate numbers.
- C . Manually training users to prevent calling premium-rate numbers.
- D . Configuring trunks to identify premium-rate numbers.
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