Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Online Training
Genesys GCP-GCX Online Training
The questions for GCP-GCX were last updated at Feb 18,2025.
- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Feb 18,2025
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A . True
- B . False
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A . AI
- B . VR
- C . Digital
- D . Human Capital Management
- E . Workforce Engagement
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?
- A . Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.
- B . The education information can be verified against the human resources database.
- C . The profile information can be used to keep Linkedin details updated.
- D . When employees have free time, they can review biographies of their peers.
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?
- A . Disable Location Detection
- B . Password Expiration
- C . Disable Genesys Cloud CX Login
- D . Open Admission
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A . Resend the invite.
- B . Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C . Submit a ticket to Genesys Cloud CX support.
- D . Tell John to be patient and wait for the email to arrive.
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A . Do nothing. Genesys Cloud CX will update everything automatically.
- B . Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
- C . Update her peers. Genesys Cloud CX will then update her manager automatically.
- D . Update her manager and her peers in her profile.
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
- A . Workspaces
- B . People
- C . Queues
- D . Groups
If you have not configured an email address to report issues to, Genesys Cloud CX:
- A . Automatically creates an email address and routes all such emails to this address.
- B . Does not route the emails to any email address.
- C . Sends the emails to anyone who has the admin role assigned in your organization.
- D . Collects such emails and stores it until an email address to report issues is configured.
To assign extensions to users, you must first __________.
- A . Create a pool of extensions.
- B . Buy the extension number from the carrier.
- C . Add the extension to the dial plan.
- D . Assign the extension to the user’s phone.
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A . It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
- B . It provides core telephony services.
- C . It provides for the integration of Active Directory, SharePoint, and other third-party data.
- D . It manages the Genesys Cloud CX platform services.
- E . It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
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