Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam Online Training
Genesys GCP-GCX Online Training
The questions for GCP-GCX were last updated at Feb 17,2025.
- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Feb 17,2025
Select the categories of Prompts in Architect. (Choose two.)
- A . User
- B . Menu
- C . Data
- D . System
Which of the following statements about scripts is true?
- A . Scripts can be used for inbound interactions only.
- B . Scripts are only used to configure flows when setting up Architect.
- C . Scripts can be used in all types of interactions.
- D . Scripts may be used for outbound dialing campaigns only.
Which of the following components can be added to scripts? (Choose four.)
- A . Visual Basic Control
- B . Text
- C . Call Flow
- D . Checkbox
- E . Web Page
- F . Image
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
- A . Routing
- B . Queue Management
- C . Workforce Management
- D . Reporting and Analytics
Which of the following is not a Quality Management feature?
- A . Evaluation Forms
- B . Policies
- C . Scheduling
- D . Interaction Recording
Where are Genesys Cloud CX call recordings stored by default?
- A . Edges
- B . Cloud
- C . Web Service
- D . AWS Cloud
Which of the following statements defines a critical question in an Evaluation Form?
- A . Critical questions are used to prioritize questions that are critical to the success of an interaction.
A separate critical score is calculated for critical questions. - B . Critical questions are questions that the agent must answer.
- C . Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
- D . If answered "No", critical questions will result in an evaluation score of zero for the interaction.
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)
- A . Short-Term Forecasts
- B . Schedules
- C . Long-Term Forecasts
- D . Forecast simulator
Which of the following types of interactions can be configured for Recording Policies?
- A . Call
- B . Chat
- C . Email
- D . Message
- E . All of the above
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
- A . Supervisor
- B . admin
- C . employee
- D . User
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