Genesys GCP-GC-ADM Genesys Cloud Certified Professional – Contact Center Administration Online Training
Genesys GCP-GC-ADM Online Training
The questions for GCP-GC-ADM were last updated at Nov 22,2024.
- Exam Code: GCP-GC-ADM
- Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
- Certification Provider: Genesys
- Latest update: Nov 22,2024
Several people have complained that they try to join a group chat and they can’t find the group in a search .
What is the most likely reason?
- A . The group is in the wrong Organization
- B . Group chat is only available to administrators
- C . The group is set to members only and they are not members of the group
- D . The group is set to public
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A . Architect
- B . Automatic Call Distribution
- C . Call Routing
- D . Scheduling
Recording Policies can be configured for what type(s) of contact(s)?
- A . Call
- B . Chat
- C . Email
- D . Message
- E . All of the above
What two options are available to create a customized user role?
- A . Copy an existing role then add the necessary permissions to meet your needs
- B . Create a new Role and assign the necessary permissions to that role
- C . Create or modify a workgroup to meet your needs
- D . Create a new Group and assign the necessary permissions to the group
Which of the following options are used when scheduling a report? (Choose three.)
- A . Time period
- B . Custom Date Range
- C . Recurrences
- D . Time zone
- E . Start Time
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
- A . Employee
- B . Master Admin
- C . Genesys Cloud User
- D . Admin
- E . Telephony Admin
What is a DNC list?
- A . A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.
- B . A DNC list is another name for a contact list.
- C . A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
- D . A DNC list is a table containing phone numbers that a campaign should never dial.
Call Recording is enabled in.
- A . Admin > Telephony
- B . Admin > Quality
- C . Admin > Contact Center
Which of the following components can be added to scripts? (Choose all that applies.)
- A . Visual Basic Control
- B . Text
- C . Call Flow
- D . Checkbox
- E . Web Page
- F . Image
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A . Scripts
- B . Campaign Management
- C . Outbound Campaigns
- D . Schedules
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