Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.

In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:
A . Place and receive both ACD and non-ACD calls.
B. Place ACD and non-ACD calls, but not receive.
C. Receive ACD and non-ACD calls, but not place.
D. Place and receive ACD calls; non-ACD calls can neither be place nor received.

View Answer

Answer: A