CTL-001

What are the five stages of team development?A . Forming, Storming, Norming, Performing, Adjourning B. Low, Medium, Intermediate, High, Effective C. Instigating, Developing, Shaping, Trimming, Finishing D. Build, Develop, Educate, Motivate, ExecuteView AnswerAnswer: A

As a self-leader, you are responsible for:A . Knowing your goals B. Directing behavior of others C. Arranging training for your team D. Knowing your teams ability to performView AnswerAnswer: A

Which of the following is not a tool for better listening?A . Verbal cues (such as leaning forward or nodding) B. Making eye contact appropriately C. Helping the other person complete their idea D. Asking questions to clarify your understandingView AnswerAnswer: C

True or False: Trust is an important part of team development.A . True B. FalseView AnswerAnswer: A

Supervisors who work well with most people but find it difficult to handle discipline problems and immature people have which Style Profile?A . Style Profile 1-2 (Telling - Selling) B. Style Profile 2-3 (Selling - Participating) C. Style Profile 3-4 (Participating - Delegating) D. None of the aboveView AnswerAnswer: B

Which of the following is not a requirement for building team trust?A . Honesty B. Openness C. Consistency D. A specific goalView AnswerAnswer: D

True or False: It's always a good idea to be an optimist.A . True B. FalseView AnswerAnswer: B

True or False: Team contracts were popular ten years ago, but they should no longer be used.A . True B. FalseView AnswerAnswer: B

According to the Glenn Parker, which of the following team player types wears the hat of the Devil's Advocate?A . TheContributor B. The Contortionist C. The Challenger D. None of the aboveView AnswerAnswer: C

Which of the following is the last step in the (employee development) coaching model?A . Asking where the employee thinks they are and where they want to be B. Asking the employee's opinion C. Asking the employee what steps they will take to get where they want to be D....