For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.
A . When you need to send an engineer to the customer
B. When you need to set up a meeting with the customer
C. When you need to record a problem for the customer
D. When you need to plan an appointment at the customer

Answer: A,C