For which of the following business requirements would you use the Personalization feature? Note: There are 2 correct Answers to this question.

For which of the following business requirements would you use the Personalization feature? Note: There are 2 correct Answers to this question.
A . A sales manager wants different screen layouts assigned to two different business roles.
B . A service manager wants to arrange his ticket queue with Assigned To as the first column.
C . An administrator wants to change a standard field label to a new value.
D . A sales representative wants to modify the screen layout.

Answer: B,D