For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
A . WorkRequestID=RouteRequestID=ContactID
B . WorkRequestID=ContextStoreID=UCID=ContactID
C . WorkRequestID=Customer=UCID=ContactID
D . WorkRequestID=ContextStoreID and ConatactID=UCID
Answer: B
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