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Which two actions should the community manager take?
An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work. A new member joins the group and immediately posts a link to...
To set up a global reporting system, what should the head of community management do?
The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment. To set up a global reporting system, what...
Which strategy can the community manager use to include all audience segments?
A large parenting support group is open to all parents. It began in the UK without any advertising and now has a global community with members mainly in English-speaking countries. The other location demographics are much smaller in size than the UK base but are steadily growing. The group wants...
Which two actions should the community manager take to increase brand awareness?
A well-known women's fashion brand has a significant online presence and a strong customer base in the 50-65 age group. To attract a younger demographic, the company contracts with a famous designer to launch a new line, which launches in one month. Which two actions should the community manager take...
How should the community manager proceed?
The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is...
On which set of KPIs should the community manager focus?
A hair salon supplier wants to create an online community to boost online store sales. The goal is to track trends and showcase products. Their mission is to become the leading source for style inspiration, which requires them to stay at the forefront of a fast-moving industry and maintain appeal...
What should the community manager do first?
A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale. What should the community manager do first?A . Approve the post but tag the...
Which two strategies should its community manager implement to help achieve this goal?
A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate. Which two strategies should its community manager implement to help achieve this goal? (Choose 2)A . Mute...
Which step should the community manager take first?
A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days. The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who...
Which two actions should the community manager take?
A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get...
