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Where is the ownership of service management principles situated in an organization?
Digital transformation requires a new approach to service management within organizations. Where is the ownership of service management principles situated in an organization?A . Business owns service management.B . IT owns service management.C . Service management is outsourced to a third-party supplier.D . Service management is owned across the whole...
How does governance flow through an organization?
How does governance flow through an organization?A . Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.B . Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated...
How can organizational culture best be described?
How can organizational culture best be described?A . It is a collection of common practices based on the backgrounds of all employees within an organization.B . It is a reflection of the ethnicity of management and owners within an organization.C . It is a culture that is exclusively defined by...
What is the name of the professional that should have both breadth and depth of knowledge?
What is the name of the professional that should have both breadth and depth of knowledge?A . A-shaped professionalB . I-shaped professionalC . Service management expertD . T-shaped professionalView AnswerAnswer: D
