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What action should the service integrator take?
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool. NETSCO is providing all LAN and WAN services...
Which contract structure is the most appropriate for ZYX?
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for. - hosting - networks - application development and support - desktop and laptop support In order to avoid reliance on single providers,...
What approach should be taken to resolve incidents and problems caused by the transition of services?
ZYX has used a phased approach for implementing the SIAM model - ZYXS is the service integrator and provides the service desk for the SIAM ecosystem - NETSCO had all network services transitioned to them - OUTSCO has been selected to provide hosting services The next phase is to transition...
What is unlikely to be included in the outline business case for NEWGEN?
What is unlikely to be included in the outline business case for NEWGEN?A . Boundanes of responsibilitiesB . Measurements of benefitsC . Procedures from internal providersD . Proposed future servicesView AnswerAnswer: C Explanation: Outline Business Case Components: An outline business case typically includes the boundaries of responsibilities, measurements of benefits,...
What is the best approach for SIAMRUS to improve the situation?
Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes. - SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem - ZYXS is the internal service provider for NEWBNK, which is hosted...
Who should be in the service review board?
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator. The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are...
What is the best course of action?
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed. The CIO is concerned that the retained capabilities might not have the...
What should the IT Director do?
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?A . Adopt the SIAM strategy proposed by SIAMRUS for ZYXB ....
What is the best approach for ZYX to appoint a service integrator?
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS...
What would be the most effective strategy for handling this risk?
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development...
