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Which action would result from this decision?
A company decides to apply the principle of continual improvement. Which action would result from this decision?A . Analyze and evaluate the existing situation to identify areas for improvement B. Analyze customer satisfaction and identify resulting actions C. Review the Service Management System at least annual D. Start an internal...
What has to be included in a well defined process?
What has to be included in a well defined process?A . Expected outcomes B. Functions C. Statistical support D. TimelinesView AnswerAnswer: A
Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?
Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?A . Documentation should be kept at least five years for auditing purposes. B. Documentation should be protected from damage due to IT related disasters. C. Documentation should be stored at a...
What is the purpose of CobiTTM?
What is the purpose of CobiTTM?A . to provide a high level process model that organizes a broad range of IT activities B. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool C. to provide a certified...
What is this advice an example of?
The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers...
