ITILFND

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?A . DataB . InformationC . KnowledgeD . GovernanceView AnswerAnswer: C

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service design package (SDP)D . A service charterView AnswerAnswer: C

Which one of the following is concerned with policy and direction?A . Capacity managementB . GovernanceC . Service designD . Service level managementView AnswerAnswer: B

Which of the following is an enabler of best practice?A . StandardsB . TechnologyC . Academic researchD . Internal experienceView AnswerAnswer: B

What is the result of carrying out an activity, following a process or delivering an IT service known as?A . OutcomeB . IncidentC . ChangeD . ProblemView AnswerAnswer: A

Which process includes business, service and component sub-processes?A . Capacity managementB . Incident managementC . Service level managementD . Financial managementView AnswerAnswer: A

Which one of the following is the CORRECT set of steps for the continual service improvement approach?A . Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improveB . Where do we want to be?; How do we get there?; How do we check we arrived?;...

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B

Which of the following statements BEST describes the aims of release and deployment management?A . To build, test and deliver the capability to provide the services specified by service designB . To ensure that each release package specified by service design consists of a set of related assets and service...

Which one of the following is the CORRECT set of steps for the continual service improvement approach?A . Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improveB . Where do we want to be?; How do we get there?; How do we check we arrived?;...