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What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B
Where would you expect incident resolution targets to be documented?
Where would you expect incident resolution targets to be documented?A . A service level agreement (SLA)B . A request for change (RFC)C . The service portfolioD . A service descriptionView AnswerAnswer: A
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?A . Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumentedB . Public frameworks are always cheaper to adoptC . Public frameworks are prescriptive and tell you exactly what to doD ....
To minimize adverse impacts on business operations
To minimize adverse impacts on business operationsA . 1 and 2 onlyB . 2 and 3 onlyC . 1 and 3 onlyD . All of the aboveView AnswerAnswer: B
Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Which one of the following would be expected of them?
A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them?A . Be accountable for the outcome of an activityB . Perform an activityC . Be kept up-to-date on the progress of an activityD . Manage an activityView...
Reduction in the duration and frequency of service outages
Reduction in the duration and frequency of service outagesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: C
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which process is responsible for discussing reports with customers showing whether services have met their targets?A . Continual service improvementB . Change managementC . Service level managementD . Availability managementView AnswerAnswer: C
Which one of the following is concerned with policy and direction?
Which one of the following is concerned with policy and direction?A . Capacity managementB . GovernanceC . Service designD . Service level managementView AnswerAnswer: B
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Provides the rights for users to be able to use a service or group of servicesC . To prevent problems and resulting Incidents from happeningD...
