ITILFND

Within service design, what is the key output handed over to service transition?A . Measurement, methods and metricsB . Service design packageC . Service portfolio designD . Process definitionsView AnswerAnswer: B

Which of the following are basic concepts used in access management?A . Personnel, electronic, network, emergency, identityB . Rights, access, identity, directory services, service/service componentsC . Physical, personnel, network, emergency, serviceD . Normal, temporary, emergency, personal, groupView AnswerAnswer: B

What are the categories of event described in the ITIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C

Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C

Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Provides the rights for users to be able to use a service or group of servicesC . To prevent problems and resulting Incidents from happeningD...

What are the categories of event described in the ITIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C

Which one of the following functions would be responsible for the management of a data centre?A . Technical managementB . Service deskC . Application managementD . Facilities managementView AnswerAnswer: D

Which one of the following is the BEST definition of the term service management?A . A set of specialized organizational capabilities for providing value to customers in the form of servicesB . A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common...

What is the name of the group that should review changes that must be implemented faster than the normal change process?A . Technical managementB . Emergency change advisory boardC . Urgent change boardD . Urgent change authorityView AnswerAnswer: B

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service design package (SDP)D . A service charterView AnswerAnswer: C