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Which one of the following is an objective of service catalogue management?
Which one of the following is an objective of service catalogue management?A . Negotiating and agreeing service level agreementB . Negotiating and agreeing operational level agreementsC . Ensuring that the service catalogue is made available to those approved to access itD . Only ensuring that adequate technical resources are availableView...
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Which of the following BEST describes partners' in the phrase people, processes, products and partners"?A . Suppliers, manufacturers and vendorsB . CustomersC . Internal departmentsD . The facilities management functionView AnswerAnswer: A
Performing all activities involved in a process
Performing all activities involved in a processA . 2, 3 and 4 onlyB . All of the aboveC . 1, 2 and 3 onlyD . 1, 2 and 4 onlyView AnswerAnswer: C
Which of the following is NOT a valid objective of problem management?
Which of the following is NOT a valid objective of problem management?A . To prevent problems and their resultant IncidentsB . To manage problems throughout their lifecycleC . To restore service to a userD . To eliminate recurring incidentsView AnswerAnswer: C
Which one of the following is the BEST description of the items above?
Change advisory board (CAB) Which one of the following is the BEST description of the items above?A . Job descriptionsB . FunctionsC . TeamsD . Roles, people or groupsView AnswerAnswer: D
After a workaround has been found
After a workaround has been foundA . 2 onlyB . 1 onlyC . Neither of the aboveD . Both of the aboveView AnswerAnswer: D
Which one of the following would NOT be defined as part of every process?
Which one of the following would NOT be defined as part of every process?A . RolesB . Inputs and outputsC . FunctionsD . MetricsView AnswerAnswer: C
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B
Which two processes will contribute MOST to enabling effective problem detection?
Which two processes will contribute MOST to enabling effective problem detection?A . Incident and financial managementB . Change and release and deployment managementC . Incident and event managementD . Knowledge and service level managementView AnswerAnswer: C
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service design package (SDP)D . A service charterView AnswerAnswer: C
