ITIL

Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Providesthe rights for users to be able to use a service or group of servicesC . To prevent problems and resulting Incidents from happeningD ....

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?A . Service StrategyB . Continual Service ImprovementC . Service OperationD . Service DesignView AnswerAnswer: B

Which one of the following is an objective of service catalogue management?A . Negotiating and agreeing service level agreementB . Negotiating and agreeing operational level agreementsC . Ensuring that the service catalogue is made available to those approved to access itD . Only ensuring that adequate technical resources are availableView...

Which of the following statements BEST describes the aims of release and deployment management?A . To build, test and deliver the capability to provide the services specified by servicedesignB . To ensure that each release package specified by service design consists of a set of related assets and service componentsC...

The consideration of value creation is a principle of which stageof the service lifecycle?A . Continual service improvementB . Service strategyC . Service designD . Service transitionView AnswerAnswer: B

Which one of the following does service metrics measure?A . FunctionsB . Maturity and costC . The end-to-end serviceD . InfrastructureavailabilityView AnswerAnswer: C

User skill levelsA . The forward schedule of changeB . The service portfolioC . A configurationmanagement database (CMDB)D . The service knowledge management system (SKMS)View AnswerAnswer: D

Which one of the following is NOT part of the service design stage of the service lifecycle?A . Designing and maintaining all necessary service transition packagesB . Producing quality, secure and resilient designs for new or improved servicesC . Taking service strategies and ensuring they are reflected in the service...

To identify customer needs and ensure that the service provider is able to meetA . Both of the aboveB . 1 onlyC . 2 onlyD . Neither of the aboveView AnswerAnswer: A

Which one of the following statements BEST describes a definitive media library (DML)?A . A secure location where definitive hardware spares are heldB . A secure library where definitive authorized versions ofall media configuration items (CIs) are stored and protectedC . A database that contains definitions of all media CIsD...