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Which one of the following is the BEST description of the items above?
Change advisory board (CAB) Which one of the following is the BEST description of the items above?A . Job descriptionsB . FunctionsC . TeamsD . Roles, people or groupsView AnswerAnswer: D
The processes
The processesA . 1, 2 and 3 onlyB . 1, 3 and 4 onlyC . 2, 3 and 4 onlyD . All of the aboveView AnswerAnswer: D
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?A . The IT directorB . The process ownerC . The service ownerD . The customerView AnswerAnswer: B
In which document would you expect to see an overview of actual service achievements against targets?
In which document would you expect to see an overview of actual service achievements against targets?A . Operational level agreement (OLA)B . Capacity planC . Service level agreement (SLA)D . SLA monitoring chart (SLAM)View AnswerAnswer: D
The effective management of risk requires specific types of action. Which of the following pairs of actionswould be BEST to manage risk?
The effective management of risk requires specific types of action. Which of the following pairs of actionswould be BEST to manage risk?A . Training in risk management for all staff and identification of risksB . Identification of risk, analysis and management of the exposure to riskC . Control of exposure...
Which of the following CANNOT be provided by a tool?
Which of the following CANNOT be provided by a tool?A . KnowledgeB . InformationC . WisdomD . DataView AnswerAnswer: C
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to theorganization?
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to theorganization?A . Change proposalB . Change policyC . Service requestD . Risk registerView AnswerAnswer: A
Which one of the following do technology metrics measure?
Which one of the following do technology metrics measure?A . ComponentsB . ProcessesC . The end-to-end serviceD . Customer satisfactionView AnswerAnswer: A
Which process isresponsible for sourcing and delivering components of requested standard services?
Which process isresponsible for sourcing and delivering components of requested standard services?A . Request fulfilmentB . Service portfolio managementC . Service deskD . IT financeView AnswerAnswer: A
What type of services are NOT directly used by the business but are required by the service provider todeliver customer facing services?
What type of services are NOT directly used by the business but are required by the service provider todeliver customer facing services?A . Business servicesB . Component servicesC . Supporting servicesD . Customer servicesView AnswerAnswer: C
