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Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which process is responsible for discussing reports with customers showing whether services have met their targets?A . Continual service improvementB . Change managementC . Service level managementD . Availability managementView AnswerAnswer: C
What are the categories of event described in the UIL service operation book?
What are the categories of event described in the UIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C
Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Which process is responsible for managing relationships with vendors?
Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?A . Service StrategyB . Continual Service ImprovementC . Service OperationD . Service DesignView AnswerAnswer: B
Within service design, what is the key outputhanded over to service transition?
Within service design, what is the key outputhanded over to service transition?A . Measurement, methods and metricsB . Service design packageC . Service portfolio designD . Process definitionsView AnswerAnswer: B
In terms of adding value to the business, which one of the following describes service operation s contribution?
In terms of adding value to the business, which one of the following describes service operation s contribution?A . The cost of the service is designed, predicted and validatedB . Measures for optimization are identifiedC . Service value is modeledD . Service value is visible to customersView AnswerAnswer: D
Which process would be used to compare the value that newer services have offered over those they have replaced?
Which process would be used to compare the value that newer services have offered over those they have replaced?A . Availability managementB . Capacity managementC . Service portfolio managementD . Service cataloguemanagementView AnswerAnswer: C
Which of the following is NOT an objective of service transition?
Which of the following is NOT an objective of service transition?A . To ensure that a service can be operated, managed and supportedB . To providetraining and certification in project managementC . To provide quality knowledge and information about services and service assetsD . To plan and manage the capacity...
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
Which process would ensure that utility and warranty requirements are properly addressed in service designs?A . Availability managementB . Capacity managementC . Design coordinationD . Release managementView AnswerAnswer: C
