- All Exams Instant Download
When should the effectiveness of a problem workaround be assessed?
When should the effectiveness of a problem workaround be assessed?A . Whenever the workaround is usedB . Whenever the problem is resolvedC . Whenever the workaround becomes a known errorD . Whenever the problem is prioritizedView AnswerAnswer: A
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?A . Each iteration should be designed before starting the initiative and implemented without feedbackB . Feedback should only be taken into account when one iteration fails to meet its objectiveC . Feedback should be reduced for...
How should automation be implemented?
How should automation be implemented?A . By initially concentrating on the most complex tasksB . By optimizing as much as possible firstC . By replacing human intervention wherever possibleD . By replacing the existing tools firstView AnswerAnswer: C
What are ’engage’, ‘plan’ and ‘improve’ examples of?
What are ’engage’, ‘plan’ and ‘improve’ examples of?A . Service value chain activitiesB . Service level managementC . Service value chain inputsD . Change controlView AnswerAnswer: A
Which is part of service provision?
Which is part of service provision?A . The management of resources configured to deliver the serviceB . The management of resources needed to consume the serviceC . The grouping of one or more services based on one or more productsD . The joint activities performed to ensure continual value co-creationView...
What is a recommendation of the ‘focus on value’ guiding principle?
What is a recommendation of the ‘focus on value’ guiding principle?A . Make ‘focus on value’ a responsibility of the managementB . Focus on the value of new and significant projects firstC . Focus on value for the service provider firstD . Focus on value at every step of the...
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?A . Incident managementB . Monitoring and event managementC . Change controlD . Information security managementView AnswerAnswer: D
What is the starting point for optimization?
What is the starting point for optimization?A . Standardizing practices and servicesB . Determining where the most positive impact would beC . Securing stakeholder engagementD . Understanding the vision and objectives of the organizationView AnswerAnswer: D
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which practice coordinates the classification, ownership and communication of service requests and incidents?A . Supplier managementB . Service deskC . Problem managementD . Relationship managementView AnswerAnswer: B
Please Answer Questions Follow The Prompts Below
DesignA . Ideation, Design, Develop, Deploy, Test, Operate, RetireB . Retire, Test, Operate, Deploy, Ideation, Develop, DesignC . None of the aboveD . Ideation, Test, Develop, Deploy, Design, Operate, RetireView AnswerAnswer: A
