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What is described by the service value system?
What is described by the service value system?A . How to apply the systems approach of the guiding principle think and work holisticallyB . Services based on one or more products, designed to address needs of a target consumer groupC . How all the components and activities of the organization...
How should this be logged and managed?
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?A . As an eventB . As a problemC . As a service requestD . As a change requestView AnswerAnswer: B
When should the effectiveness of a problem workaround be assessed?
When should the effectiveness of a problem workaround be assessed?A . Whenever the workaround is usedB . Whenever the problem is resolvedC . Whenever the workaround becomes a known errorD . Whenever the problem is prioritizedView AnswerAnswer: A
Which is a key requirement for a successful service level agreement?
Which is a key requirement for a successful service level agreement?A . It should be written in legal languageB . It should be simply written and easy to understandC . It should be based on the service provider’s view of the serviceD . It should relate to simple operational metricsView...
What is described by the service value system?
What is described by the service value system?A . How all the components and activities of the organization work together as a system to enable value creationB . Services based on one or more products, designed to address needs of a target consumer groupC . Joint activities performed by a...
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which practice has a purpose that includes ensuring that risks have been properly assessed?A . Service configuration managementB . Problem managementC . Service level managementD . Change controlView AnswerAnswer: D
What are the MOST important skills required by service desk staff?
What are the MOST important skills required by service desk staff?A . Incident analysis skillsB . Technical skillsC . Problem resolution skillsD . Supplier management skillsView AnswerAnswer: A
Which describes a standard change?
Which describes a standard change?A . A change that needs to be scheduled, assessed and authorized following a defined processB . A change that is typically implemented as a service requestC . A high-risk change that needs very thorough assessmentD . A change that must be implemented as soon as...
It should be based on the objectives of the organization
It should be based on the objectives of the organizationA . 1 and 2B . 2 and 3C . 3 and 4D . 1 and 4View AnswerAnswer: D
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?A . Information security managementB . Monitoring and event managementC . Incident managementD . Change controlView AnswerAnswer: B
