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The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?
Identify the missing word in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.A . suppliersB . assetsC . customersD ....
What is defined as a cause, or potential cause, of one or more incidents?
What is defined as a cause, or potential cause, of one or more incidents?A . ChangeB . EventC . Known errorD . ProblemView AnswerAnswer: D
Which is NOT a component of the service value system?
Which is NOT a component of the service value system?A . The guiding principlesB . GovernanceC . PracticesD . The four dimensions of service managementView AnswerAnswer: D
Which statement about outcomes is CORRECT?
Which statement about outcomes is CORRECT?A . An outcome can be enabled by more than one outputB . Outcomes are how the service performsC . An output can be enabled by one or more outcomesD . An outcome is a tangible or intangible activityView AnswerAnswer: A
Only in specific stakeholder relationships where the principle is relevant
Only in specific stakeholder relationships where the principle is relevantA . 1 and 2B . 1 and 4C . 2 and 3D . 3 and 4View AnswerAnswer: A
How should the workflow for a new service request be designed?
How should the workflow for a new service request be designed?A . Use a single workflow for all types of service requestB . Leverage existing workflows whenever possibleC . Use different workflows for each type of service requestD . Avoid workflows for simple service requestsView AnswerAnswer: B
Which competencies are required by the 'service level management' practice?
Which competencies are required by the 'service level management' practice?A . Problem investigation and resolutionB . Incident analysis and prioritizationC . Business analysis and commercial managementD . Balanced scorecard reviews and maturity assessmentView AnswerAnswer: C
Which statement about costs is CORRECT?
Which statement about costs is CORRECT?A . Costs removed from the consumer are part of service consumptionB . Costs imposed on the consumer are costs of service utilityC . Costs removed from the consumer are part of the value propositionD . Costs imposed on the consumer are costs of service...
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?A . Incident managementB . Continual improvementC . Service request managementD . Problem managementView AnswerAnswer: B
Which skill is an essential part of the 'service level management' practice?
Which skill is an essential part of the 'service level management' practice?A . Problem analysisB . Technical knowledgeC . ListeningD . DiagnosisView AnswerAnswer: C
