EXIN SIAMP EXIN SIAM Professional Exam Online Training
EXIN SIAMP Online Training
The questions for SIAMP were last updated at Mar 31,2025.
- Exam Code: SIAMP
- Exam Name: EXIN SIAM Professional Exam
- Certification Provider: EXIN
- Latest update: Mar 31,2025
The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability
Which ZYX strategic objective can SIAM contribute to most for ZYX?
- A . Control headcount
- B . Ensure delivery against contracts
- C . invest in their people
- D . Retain existing business
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?
- A . Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
- B . Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
- C . Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
- D . Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model
What is the best course of action?
- A . Ask the service integrator after they are appointed to create customized role profiles.
a. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem - B . Create a framework for generic role profiles for the retained capabilities
- C . Ask staff to apply for a new role with the service providers in the new SIAM ecosystem
- D . Create customized role profiles for all parties in the new SIAM ecosystem
a. Determine which staff has the right capabilities for their new role - E . Have the staff do assessments based on generic role profiles from a framework – Fire those staff from the original organization that are lacking SIAM skills
The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?
- A . Adopt the SIAM strategy proposed by SIAMRUS for ZYX
- B . Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK
- C . Design a new SIAM strategy ignoring the report from SIAMRUS
- D . Design a new SIAM strategy using the report from SIAMRUS as input
Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.
– SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem
– ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO
– NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.
Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.
What is the best approach for SIAMRUS to improve the situation?
- A . Design and implement a program of organizational change management and skills training with each service provider and measure the success of it
- B . Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|
- C . Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers
- D . Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals
The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?
- A . Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding
- B . Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.
- C . Review the incident history for current service providers and prioritize transition based on the volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion
- D . Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature
ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live
The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer
Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk
What is the best approach to address the service level failures?
- A . Apply service credits to OUTSCO according to their contract
- B . Ask SIAMRUS staff to take over the work of the transition team
- C . Move staff from the transition team back into the service desk
- D . Offer OUTSCO a bonus for any service level improvements
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement
Which is the best metric?
- A . Amount of changes not submitted to the CAT on-time
- B . Consistent achievement of high-quality service provider changes
- C . Number of normal changes not recorded by the service provider
- D . Percentage of approved changes achieving the stated outcomes
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
– hosting
– networks
– application development and support
– desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible
It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?
- A . Adopt the same structure for the service provider contracts
- B . Adopt a single structure for the service provider contracts.
- C . Adopt a few different structures for the service provider contracts
- D . Adopt custom structures for each service provider contract
ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
– In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
– ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
– OUTSCO will continue to provide the services for users in ZYXUK
– ZYXS, ZYXD, and the application development team from ZYXUK will become internal service
providers
The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers
The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management
Which organizations are most likely to not comply and why?
- A . CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
- B . OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
- C . ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF
- D . ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider
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