EXIN SIAMP EXIN SIAM Professional Exam Online Training
EXIN SIAMP Online Training
The questions for SIAMP were last updated at Oct 19,2024.
- Exam Code: SIAMP
- Exam Name: EXIN SIAM Professional Exam
- Certification Provider: EXIN
- Latest update: Oct 19,2024
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX.
What is the most likely reason for this decision?
- A . Agile methods cannot be applied to a big bang implementation approach.
- B . The current service provider contracts have different termination periods.
- C . The service levels must be maintained throughout the entire transition
- D . The ZYXUK Directors want to use the approach suggested by SIAMRUS
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for
What is the best way for ZYX to ensure effective metrics are in place to improve services?
- A . At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.
- B . Proceed with the set of metrics that SIAMRUS has previously used with other service providers
- C . Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers
- D . Take the set of metrics currently used by ZYXS and apply them across all service providers
ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.
The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.
What should ZYX do?
- A . Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role
- B . Draw up a collaboration agreement across all service providers setting out how they will work together
- C . Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves
- D . Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?
- A . – Research the marketplace for potential external providers and assess current internal capabilities.
a. Analyze each potential provider’s capabilities and alignment with ZYX’s requirements and current service model
b. Select the best providers to informally test the validity of the proposed SIAM model - B . – Research the marketplace for potential service integrators that can deliver ZYX’s requirements
a. Rank the organizations which match the ZYX profile according to their position in the marketplace by using benchmarks
b. Invite only the market leader organization to bid for the supply of the service integration services. - C . Select all existing ZYX service providers for consideration, as these are familiar with ZYX – Invite service integration proposals from all of these existing ZYX service providers
a. Assess the responses and invite the top three providers to bid for the provision of the service integrator. - D . – Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model
a. Compare similar market offerings to validate the SIAM model and role of the service integrator.
b. Maintain the project’s momentum by asking SIAMRUS to create an outline bid
What is unlikely to be included in the outline business case for NEWGEN?
- A . Boundanes of responsibilities
- B . Measurements of benefits
- C . Procedures from internal providers
- D . Proposed future services
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner
The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place
What would be the most effective strategy for handling this risk?
- A . identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
- B . identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
- C . Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.
- D . Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentation regarding the applications is brought up to date.
The transition to SIAM was completed 12 months ago using a big bang approach. ZYXS is the service integrator
The ZYX Board of Directors set a strategic vision for SIAM to gam control over changes to all IT services within 2 years This is not being achieved and there are issues with the performance of several service providers.
Who should be in the service review board?
- A . The ZYX CEO (chair) and the ZYXS IT Director
a. The service delivery directors from each of the service providers - B . The ZYXS service improvement manager (chair)
a. The service improvement process owners from each of the service providers - C . The ZYXS IT Director (chair)
a. The senior representative from each of the service providers - D . The CAF and the ZYXS Service Management and Service Desk Lead (chair)
– The change managers from each of the service providers
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model
The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator
The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services
OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK
What is the best approach for ZYX to appoint a service integrator?
- A . Appoint SIAMRUS as the service integrator for ZYX without further analysis
- B . O Appoint ZSSIAM as the service integrator for ZYX without further analysis
- C . O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator
- D . Update the current contract with OUTSCO to include service integration
The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.
NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.
The service integrator wishes to address this problem with NETSCO What action should the service integrator take?
- A . Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.
- B . Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract
- C . Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
- D . There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels.
ZYX has used a phased approach for implementing the SIAM model
– ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
– NETSCO had all network services transitioned to them
– OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented
What approach should be taken to resolve incidents and problems caused by the transition of services?
- A . Complete the transition over a weekend when the number of people using the services will be low
- B . Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
- C . Establish a data room containing all information about the services so that facts and data can be quickly checked
- D . Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO
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