What is the challenge of a legacy contract not being fit for purpose?
- A . aligning contractual requirements with the new SIAM model
- B . balancing the level of control against expected benefits
- C . the customer does not get what they expect
- D . understanding the expected benefits and costs
What is an activity of the Run and Improve stage of the SIAM roadmap?
- A . approve the full business case
- B . introduce service providers
- C . operate governance structures
- D . understand the marketplace
What is a disadvantage of the hybrid service integrator structure?
- A . The customer can inadvertently develop a long term dependency on the service integration partner.
- B . The customer can revert to an internally sourced solution if the service integration partner fails to live up to expectations.
- C . The high level of dependency on the service integrator adds risks to continuity.
- D . The service integrator might be perceived to be biased, even if this is not the case.
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
- A . complete the design of the SIAM model
- B . establish the SIAM transition project
- C . put in place and in use the new SIAM model
- D . obtain full approval of the SIAM model
What is a benefit of adopting SIAM for an organization?
- A . SIAM enables effective contracts between the service integrator and the service providers.
- B . SIAM makes service providers accountable for the end-to-end delivery of services.
- C . SIAM provides a single point of control for the integrated delivery of services.
- D . SIAM provides service providers with a tool to support their internal processes.
Which process ensures that service performance meets agreed requirements?
- A . change management
- B . incident management
- C . project management
- D . service level management
A service provider wants to deploy a change that will affect the end-to-end service. Who is responsible for confirming that the change has been evaluated for risk?
- A . change management forum
- B . integrated change advisory board
- C . service owner
- D . service provider
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
- A . customer organization
- B . lead supplier
- C . prime vendor
- D . service integrator
What is an objective of the Run and Improve stage of the SIAM roadmap?
- A . design processes
- B . implement processes
- C . manage processes
Which process records and manages service issues that are interrupting the availability of a service?
- A . change management
- B . incident management
- C . problem management
- D . request fulfillment
Which set of common process considerations includes understanding how compliance and assurance will be managed?
- A . complexity
- B . data and information
- C . ownership of the end-to-end process
- D . toolset
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
- A . appoint the service integrator
- B . produce the outline business case
- C . ongoing organizational change management
- D . operate governance structures
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?
- A . Discovery and Strategy
- B . Implement
- C . Plan and Build
- D . Run and Improve
An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment. In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?
- A . automated test suites for the end-to-end service
- B . integrated change advisory board
- C . removal of waste from the process
- D . trust the service providers and empower them to deliver their services without interference
What driver is related to service satisfaction?
- A . a corporate governance requirement, for instance a new act
- B . prevention of duplication of resources and activities across multiple service providers
- C . the reduction of Shadow IT
- D . the pace with which changes are made to meet business requirements
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?
- A . design the detailed SIAM model
- B . ongoing organizational change management
- C . produce the outline business case
- D . transition to the approved SIAM model