During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?

During a VNC session, how should a technician respond if they need to access confidential files on the user’s computer to resolve an issue?
A . Access the files without notifying the user, as they have already consented to the session
B . Notify the user and request permission before accessing any confidential files
C . Avoid accessing the files and ask the user to open them instead
D . Record the session as evidence of the necessity for accessing confidential files

View Answer

Answer: B

Explanation:

Notify the user and request permission before accessing any confidential files It is critical to maintain transparency and trust by notifying the user and requesting permission prior to accessing any confidential files, which respects their privacy and adheres to ethical guidelines.

Option A is incorrect because even with initial consent, accessing sensitive files requires explicit ongoing consent.

Option C is incorrect because it might not resolve the issue if the technician needs direct access to properly troubleshoot.

Option D is incorrect as recording the session without explicit consent can violate privacy laws and does not address the need for permission to access sensitive information.