During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?

During a TeamViewer session, how should a technician handle a situation where they need to access a user’s sensitive files to troubleshoot an issue?
A . Proceed to access the files without informing the user to maintain the flow of the session
B . Inform the user and request permission to access the specific files needed for troubleshooting
C . Avoid accessing the files and attempt to solve the issue without direct file access
D . Record the session without consent to document the necessity of accessing sensitive files

View Answer

Answer: B

Explanation:

Correct Answer. B. Inform the user and request permission to access the specific files needed for troubleshooting Informing the user and requesting permission not only adheres to ethical guidelines but also maintains transparency and builds trust during the remote support process.

Option A is incorrect because accessing sensitive files without user consent can violate privacy and trust.

Option C is incorrect because it may prevent the technician from fully resolving the issue if file access is crucial.

Option D is incorrect because recording the session without consent is unethical and could violate both legal and company policies.