During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?

During a PC Anywhere session, if a technician needs to access confidential files on the user’s computer to troubleshoot an issue, what should they do?
A . Proceed to access the files, assuming implicit consent for troubleshooting
B . Notify the user and request explicit permission to access the specific files needed
C . Transfer the files to their system for closer examination
D . Ignore the files and try alternative troubleshooting methods that do not require access

View Answer

Answer: B

Explanation:

Correct Answer. B. Notify the user and request explicit permission to access the specific files needed Gaining explicit permission from the user before accessing confidential files is key to maintaining trust and ensuring compliance with privacy standards.

Option A is incorrect because assuming consent can lead to privacy violations and breaches of trust.

Option C is incorrect because transferring confidential files without strict necessity and proper security measures can create additional security risks.

Option D is incorrect as it might prevent the technician from addressing the issue effectively if accessing the files is necessary.