Drag the five stages of the customer relationship management lifecycle from the left onto the correct descriptions on the right

DRAG DROP

Drag the five stages of the customer relationship management lifecycle from the left onto the correct descriptions on the right.

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Answer:

Explanation:

Reach: Establish credibility with the prospective customer. The credibility is established for both yourself and by extension your organization as a valued business partner.

Acquisition: Establish your status as a valued business partner. This is done by understand the customer and their critical business needs.

Develop: Continue to effectively increase the maturity of your relationship with the customer. This is accomplished by continually gaining a more thorough understanding of critical business needs.

Retention: Demonstrate repeated value to the customer. This is accomplished by providing opportunities to measure progress against stated targets to demonstrate success.

Loyalty: Establish yourself as a trusted advisor and the customer as an advocate. This can be accomplished by adopting a consultative-led approach with a focus on the solving complex business challenges for the customer.