Does the solution meet the goal?

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

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You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a model-driven app that is used to track customer interactions with employees. The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name: Elisabeth.Rice@contoso.com.

After marriage, Elisabeth changes her legal name to Elisabeth Mueller.

You need to update the sign in name for the user without losing any application history.

Solution: From Dynamics 365 Settings, select Email Configuration. In the active mailbox for the user, update the name.

Does the solution meet the goal?
A . Yes
B. No

View Answer

Answer: B

Explanation:

Change the user name, not the email configuration.

Change a user’s email address

You must be a global admin to complete these steps.

✑ In the admin center, go to the Users > Active users page.

✑ Select the user’s name, and then on the Account tab select Manage username.

✑ In the first box, type the first part of the new email address. If you added your own domain to Microsoft 365, choose the domain for the new email alias by using the drop-down list. Learn how to add a domain.

✑ Select Save changes.

Reference: https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address