Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
A . It is not possible to share a script between the organizations.
B . Export the script templates from Org A and import them into Org B.
C . Export the scripts from Orq A and import them into Orq B.
D . Export the component templates from Org A and import them into Org B.

View Answer

Answer: C

Explanation:

In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.

Exporting Scripts: This involves saving the script from Org A in a format that can be transferred. Importing Scripts: You can then import the saved script into Org B, ensuring that the script’s layout, components, and logic are retained.

This method is highly efficient for administrators managing multiple organizations with similar needs.

Reference: Genesys Cloud CX Scripting Documentation​.