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Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time.

When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design.

Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn’t matter how you accomplish the task, if you successfully perform it, you will earn credit for that task.

Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided.

Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab.

You may now click next to proceed to the lab.

Lab information

Use the following login credentials as needed:

To enter your username, place your cursor in the Sign in box and click on the username below.

To enter your password, place your cursor in the Enter password box and click on the password below.

Microsoft 365 Username:

[email protected]

Microsoft 365 Password: 3&YWyjse-6-d

If the Microsoft 365 portal does not load successfully in the browser, press CTRL-K to reload the portal in a new browser tab.

The following information is for technical support purposes only:

Lab Instance: 10887751

A user named Johanna Lorenz recently left the company. A new employee named Ben Smith will handle the tasks of Johanna Lorenz.

You need to create a user named Ben Smith. Ben Smith must be able to sign in to http://myapps.microsoft.com and open Microsoft Word Online.

Answer: You need to create a user account and assign a license to the account. You then

To create the user account and mailbox:

✑ In the Microsoft 365 admin center, go to User management, and select Add user.

✑ Enter the name Ben Smith in the First Name and Last Name fields.

✑ Enter Ben.Smith in the username field and click Next.

✑ Assign a Microsoft 365 license to the account.

✑ Click Next.

✑ Click Next again.

✑ Click ‘Finish adding’.

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