CompTIA 220-1102 CompTIA A+ Certification Core 2 Exam Online Training
CompTIA 220-1102 Online Training
The questions for 220-1102 were last updated at Feb 23,2025.
- Exam Code: 220-1102
- Exam Name: CompTIA A+ Certification Core 2 Exam
- Certification Provider: CompTIA
- Latest update: Feb 23,2025
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones.
Which of the following technologies can be implemented to prevent this issue?
- A . Signed system images
- B . Antivirus
- C . SSO
- D . MDM
A user enabled a mobile device’s screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device.
Which of the following features BEST addresses the user’s concern?
- A . Remote wipe
- B . Anti-maIware
- C . Device encryption
- D . Failed login restrictions
A technician suspects the boot disk of a user’s computer contains bad sectors.
Which of the following should the technician verify in the command prompt to address the issue without making any changes?
- A . Run sfc / scannow on the drive as the administrator.
- B . Run clearnmgr on the drive as the administrator
- C . Run chkdsk on the drive as the administrator.
- D . Run dfrgui on the drive as the administrator.
A SOHO client is having trouble navigating to a corporate website.
Which of the following should a technician do to allow access?
- A . Adjust the content filtering.
- B . Unmap port forwarding.
- C . Disable unused ports.
- D . Reduce the encryption strength
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted.
Which of the following tools can be used?
- A . afc
- B . ehkdsk
- C . git clone
- D . zobocopy
A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks.
Which of the following should the support technician do to BEST resolve the situation?
- A . Offer to wipe and reset the device for the customer.
- B . Advise that the help desk will investigate and follow up at a later date.
- C . Put the customer on hold and escalate the call to a manager.
- D . Use open-ended questions to further diagnose the issue.
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue.
Which of the following is the MOST likely reason the user is having this issue?
- A . The user is not connected to the VPN.
- B . The file server is offline.
- C . A low battery is preventing the connection.
- D . The log-in script failed.
A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes.
Which of the following should the technician use to mitigate this issue?
- A . Surge suppressor
- B . Battery backup
- C . CMOS battery
- D . Generator backup
When a user calls in to report an issue, a technician submits a ticket on the user’s behalf.
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
- A . Have the user provide a callback phone number to be added to the ticket
- B . Assign the ticket to the department’s power user
- C . Register the ticket with a unique user identifier
- D . Provide the user with a unique ticket number that can be referenced on subsequent calls.
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the
users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:
- A . acceptable use policy.
- B . regulatory compliance requirements.
- C . non-disclosure agreement
- D . incident response procedures
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