Company RR operates in the finance sector. It is experiencing increasing delays in approving loan applications, due to customers not promptly returning their signed copy of the application forms back to RR.

Company RR operates in the finance sector. It is experiencing increasing delays in approving loan applications, due to customers not promptly returning their signed copy of the application forms back to RR.

RR is now wanting to introduce e-signatures which allow customers to sign the document on their computer and return it back to RR through the Internet. This change will help to simplify the process and ensure that customers obtain their loans quicker.

To achieve this change, RR has established a project and has appointed you as the Project Leader to lead the change.

Select the THREE valid statements in respect of leading change.
A . Managing change is a process of facilitating internal and external conflict resolution.
B . A Change Agent is an individual or group that helps to bring strategic change to anOrganization.
C . Transactional leaders focus on systems and controls and tend to seek improvement rather than change.
D . A change leader using the Change Approach will focus on procedures, control measures and monitoring performance.
E . An Affiliative leadership style is one where the change leader consistently asks the team for more.

Answer: A,B,C