Companies that survey (heir internal customers have learned which of the following about quality-related issues?

Companies that survey (heir internal customers have learned which of the following about quality-related issues?
A . Satisfied employees will be able to explain customer service policies and procedures more accurately than dissatisfied employees.
B . The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.
C . Internal customer satisfaction drives internal supplier support.
D . Internal customer satisfaction drives external supplier support.

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Answer: A