Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
A . Training and support for planning
B . user interface planning
C . deboarding planning
D . voice and tone planning

View Answer

Answer: B

Explanation:

User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot’s appearance, behavior, and interactions with the customers. User interface planning can affect the bot’s effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot’s experience. User interface planning includes1: Choosing a bot avatar and name that match the brand and tone of the company

Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot’s capabilities

Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information

Testing and iterating the bot user interface based on user feedback and analytics

Reference: Einstein Bots Project Planning | Salesforce Trailhead