Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the ‘trust matrix’.

Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?

Reveal Solution Hide Solution

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

Reveal Solution Hide Solution

‘Other people are only ever in it for themselves, and never act for honourable or unselfish reasons’.

Reveal Solution Hide Solution

Where an organisational internal customer / user deliberately circumvents the procurement function, and buys from an external supplier without following due procedure. This is commonly called:

Reveal Solution Hide Solution

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

Reveal Solution Hide Solution

According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.

Reveal Solution Hide Solution

An expediter would be expected to primarily:

Reveal Solution Hide Solution

‘Positivity’ is about (choose one):

Reveal Solution Hide Solution

‘I have my doubts about that’.

Reveal Solution Hide Solution

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says’.

Reveal Solution Hide Solution