Which THREE of the following statements are correct in relation to the use of the Performance Pyramid?

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BCD is an independent training provider in Country P. It provides training to a wide range of corporate customers in business related subjects. All of its tutors must possess a nationally accredited training qualification before they are allowed to teach. Also, all of its courses follow nationally accreditedprograms and are externally monitored. This is considered to be a critical aspect of its business reputation.

BCD has one major competitor, JKL, within Country P. JKL offers similar courses to BCD but its tutors do not have to have an accredited training qualification. In addition its courses do not follow the national accreditedprograms and the content and style of courses varies significantly between JKL centres.

There are a number of universities which offer nationally accredited courses within Country P. BCD does not consider these as competitors, as they typically attract students wishing to undertake degree courses. The average university pass rate for nationally

accreditedprograms is currently higher than BCD’s

Which of the following types of benchmarking would be most useful for BCD?

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DRAG DROP

Select the ethical principle which is most likely to be challenged in each of the following situations.

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Correct Answer:

MMM is a multi-national company that manufactures and sells consumer durables. MMM has recently experienced severe trading losses and its Marketing Director has decided to revise the Marketing Strategy paying due regard to MMM’s key external drivers.

Which THREE of the following are key external drivers for MMM?

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CCC is a charity which has an excellent reputation within its home country. CCC employs over 300 highly experienced staff and also has 200 skilled volunteers. Its funding mainly comes from donations from the public but its public profile is low compared to larger, more publicised charities.

Due to the recent recession, public donations to CCC have fallen in the last five years, but demand for its services continues to grow.

The government of the country in which CCC operates is encouraging greater collaboration between charities and there have been several recent successful mergers within the charity sector. CCC has recently been approached by a high profile and well funded charity, PPP, with a proposal to merge. PPP offers complementary services to those offered by CCC.

Which TWO of the following factors would most likely be considered as an ‘opportunity’ for CCC?

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CIMA has described the two roles of enterprise governance as ‘preventing failure’ and ‘ensuring success’. CIMA sees ‘preventing failure’ as being related to having proper risk management and corporate governance procedures in place. CIMA sees ‘ensuring success’ as being concerned with the practise of strategic management.

Which THREE of the following responsibilities of senior management are essential to ‘ensuring success’ for theOrganization?

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Lynch developed the performance pyramid to define the links between objectives and performance measures .

Which THREE of the following statements apply to the performance pyramid?

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AB is a global car manufacturer. Management has agreed to spend $20 million on researching a new type of engine that uses liquid hydrogen to power the car. It believes it is important for AB to take a first step in developing this radical and uncertain new technology.

The $20 million will finance the research only and theprogramwill last two years. Providing the research is successful, after two years it would cost a further $40 million to develop a car to sell. This development would take a further three years. Management is concerned that the international car market may not be willing to buy hydrogen powered cars for at least six years from now.

Which of the following options would NOT be available to AB after two years?

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Which of the following did Johnson, Scholes and Whittington identify as success criteria for the evaluation of strategic options? Select ALL that apply.

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In Johnson, Scholes and Whittington’s model of rational strategy which of the following stages appear? Select ALL that apply.

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