By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?
A .  Incident SLA clock is un-paused
B. Incident record is updated, per the action’s script
C. Auto-reply sent to sender, recommending they use Portal chat
D. Incident record is re-set to state = attention required

View Answer

Answer: B