Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?

Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and Change Management process to provide a foundation for its auditing and governance needs. CK also wants interactive recommendations for every department during this process.

Besides implementing Incident Management and Service Cloud for Slack, what should a consultant recommend for the full solution?
A . Implement flow orchestration with Work Guides
B . Implement a third-party app from AppExchange.
C . Implement Guidance for Success and Knowledge articles.

View Answer

Answer: A

Explanation:

For a full Incident Management, Swarming, and Change Management process that includes interactive recommendations, implementing flow orchestration with Work Guides is recommended. Work Guides provide step-by-step guidance and can orchestrate complex processes across departments, ensuring adherence to auditing and governance requirements while offering interactive, context-specific recommendations.