A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A . Avaya Aura® Elite Multichannel
B . Avaya Aura® Call Center Elite
C . Avaya Intelligent Customer Routing
D . Avaya Proactive Contact
Answer: B
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