Based on the following images, which choice best describes what occurs if Discovery sets the name attribute of a discovered Windows Server CI to ‘Windows1’ and then Altiris discovery runs detecting ‘Windows2’ for the name attribute on the same CI?

Refer to the exhibit.

Based on the following images, which choice best describes what occurs if Discovery sets the name attribute of a discovered Windows Server CI to ‘Windows1’ and then Altiris discovery runs detecting ‘Windows2’ for the name attribute on the same CI?
A . The name of the CI stays ‘Windows1’.
B . The name of the CI changes to ‘Windows2’.
C . The name of the CI does not populate with either discovery.
D . The CI is not discovered because Discovery is not listed in either image.

View Answer

Answer: B

Explanation:

In ServiceNow Discovery, the reconciliation process is governed by precedence rules. These rules determine which data source’s information will be retained if there are conflicts when multiple sources discover the same CI. In this case, Altiris has a higher order of precedence (300) compared to ServiceNow (100), as seen in the “Data Source Precedents” section of the image. Therefore, if Altiris discovers ‘Windows2’ for the name attribute on the same CI after ServiceNow sets it to ‘Windows1’, the name will change to ‘Windows2’ due to Altiris’s higher precedence.

Reference: The explanation is inferred from understanding how reconciliation and data source precedents work in ServiceNow Discovery, though not directly quoted from specific documents. You can find more information on these topics in the following links: Reconciliation

Data source precedents