Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the ‘trust matrix’.
Based on Scholte’s Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?
A . Trust
B . Distrust
C . Affection
D . Respect
Answer: A
Explanation:
This is regarded as the most effective place to be on the matrix, and it is labelled ‘trust’.
In other words, the team trusts the leader a great deal because the leader is both competent and cares.
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