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Which two ACD integrations are allowed with IP Office? (Choose two.)A . Avaya Aura Contact CenterB . Avaya Contact Center SelectC . Avaya IP Office Contact CenterD . Avaya Call Center EliteView AnswerAnswer: CD

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?A . NotificationsB . Log ManagerC . Alert ManagerD . Asset details in Tenant AdministrationView AnswerAnswer: A

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)A . System ConfigurationB . Storage RulesC . Employees > Voice SettingsD . Recording RulesE . Bulk ActionsView AnswerAnswer: ACD

Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)A . Modify privileges for each employee.B . Create a role with a new set of privileges, and associate the employees.C . Modify...

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)A . They can decline the evaluation.B . They can appeal the evaluation.C . They can escalate it with the superior.D . They can click on the disagree button in the evaluation view mode.View AnswerAnswer: BC

For IP Office/ACCS, which components have to be configured in system management to record calls?A . TAPIAdapter/AvayaAdapter/RecorderB . AESAdapter/AvayaAdapter/RecorderC . TAPIAdapter/AACCNetAdapter/RecorderD . AESAdapter/AvayaAdapter/AACCNetAdapter/RecorderView AnswerAnswer: C

In Employee Manager, which Bulk Action is not possible?A . Bulk Change the Supervisor AssociationB . Bulk Change of PrivilegesC . Bulk Change of Queue AssociationD . Bulk Change the Recording ConfigurationView AnswerAnswer: A Explanation: https://downloads.avaya.com/css/P8/documents/101025311 (43)

For which three purposes can the Desktop Monitor tool be used? (Choose three.)A . archiving callsB . on demand recording based on agent activityC . tagging business variables to an interactionD . warning the agents about unwarranted activityE . masking and muting Interactions where there is sensitive informationView AnswerAnswer: ABD

When configuring AACCNet Adapter, which configuration parameter is not a valid configuration entity?A . 33029B . 29373C . 34301D . 34302View AnswerAnswer: A

What are two options for sharing the report with other users? (Choose two.)A . Save the report, and put it on a thumb drive.B . Schedule and mail the report to multiple users.C . Download and email the report.D . Make the report public.View AnswerAnswer: BC Explanation: https://downloads.avaya.com/css/P8/documents/101025299