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To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exeB . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseRestore.exeC . AvayaOceanaOceanaBackupAndRestoreRestore.exeD . AvayaOceanaOceanaBackupAndRestoreOmnichannelRestore.exeView AnswerAnswer: A Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101045282 (59)

After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages: 2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating...

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?A . Each clusterB . Common Component clusterC . UAC clusterD . OCP clusterView AnswerAnswer: C

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”. How is the event type mapped to the SMS channel in Avaya Oceana®?A . The Event Type is mapped to the routepoint, which is configured in SMS...

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?A . WorkRequestID=RouteRequestID=ContactIDB . WorkRequestID=ContextStoreID=UCID=ContactIDC . WorkRequestID=Customer=UCID=ContactIDD . WorkRequestID=ContextStoreID and ConatactID=UCIDView AnswerAnswer: B

A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?A . UCMDataCollector Database BackupB . Omnistore DB Database BackupC . UCAStoreService Database BackupD . Omnistore DB Controller Data StoreView AnswerAnswer: C

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files: Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc...

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC). Which log will show more relevant logs for UAC?A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.logB . /var/log/Avaya/services/UCAStoreService/UCAStoreService.logC . /var/log/Avaya/dcm/pu/CSCService/CSCService/.logD . /var/log/Avaya/services/ContactCenterService/ContactCenterService.logView AnswerAnswer: B

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exeB . AvayaOceanaOceanaBackupAndRestoreOmnichannelBackup.exeC . AvayaOceanaOceanaBackupAndRestoreBackup.exeD . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseBkp.exeView AnswerAnswer: A

If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?A . Avaya Oceana Workspaces relies on CM for authentication and authorizationB . Avaya Oceana Workspaces does not require UAC authorization while logging inC . Avaya Oceana Workspaces...