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AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)A . Avaya ChatbotB . Avaya Mobile VideoC . WebchatD . SMSE . Social MediaView AnswerAnswer: AC Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101054790

Refer to the exhibit. A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution. While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)A . The Breeze ™ clusters on...

Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)A . Avaya Co-BrowseB . Secondary Omnichannel DatastoreC . Rackspace instanceD . Avaya Chat Servers APSE . An additional license from AvayaView AnswerAnswer: BDE

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)A . Deploy a WebServer.B . Create Chat Provider.C . Login to Agent Workspaces.D . Initiate a Webchat session.E . Deploy ED Chat Flow.View AnswerAnswer: AB

While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store. Which three databases are supported for EDM deployment? (Choose three.)A . SybaseB . InformixC . Microsoft SQL ServerD . PostgreSQLE . Oracle DatabaseView AnswerAnswer: CDE Explanation: Reference: https://documentation.avaya.com/bundle/DeployingAvayaOceanaSolution_r34/page/...

Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?A . OceanaCoreDataService Snap-inB . ContactCenterService Snap-inC . CustomerManagement Snap-inD . CustomerJourneyService Snap-inView AnswerAnswer: B

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)A . Conference a supervisorB . EmailC . Transfer to a supervisorD . Transfer a fileE . Initiate a co-browse sessionView AnswerAnswer: BD

Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)A . Chat, Email, and SMS interactions are stored in Omnichannel Datastore.B . Customer History Information is provided by Omnichannel Datastore.C . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.D . Omnichannel datastore can co-reside...

Which three statements about Webchat Transfer to Service are true? (Choose three.)A . WebChat transfer is completed without any indication on customer web session.B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.C . The Agent waits on the line until the customer...

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?A . http://Cluster4-IP/services/UCAStore/ucaB . http://Cluster2-IP/services/UCAStore/ucaC . http://Cluster1-IP/services/UCAStore/ucaD . http://Cluster3-IP/services/UCAStore/ucaView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051566