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Which snap-in is required for implementing POM in an Avaya Oceana ® solution?A . ORCRestServiceB . AgentControllerServiceC . AutomationControllerD . OBCServiceView AnswerAnswer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051672

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. Which component holds multimedia customer history information?A . Omnichannel DatastoreB . Avaya Aura® Session ManagerC . External Data MartD . Avaya Control ManagerView AnswerAnswer: A

A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution. After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?A . Cluster ProfileB . Cluster groupC . Cluster IPD . Cluster Fully Qualified Domain...

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.B . The customer Controller Snap-in sends the “create...

For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?A . Engagement Assistant SpeechB . Customer EngagementC . Core PlatformD . Context StoreView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051566

For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)A . Avaya Aura® Web GatewayB . Avaya Mobile Video GatewayC . Avaya Aura® Media ServerD . Equinox Management ServerE . Avaya Aura® Session ManagerView AnswerAnswer: CE

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)A . Route toB . Barge-inC . CoachD . TransferE . ObserveView AnswerAnswer: BDE Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101029734

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)C . ED Work Flow cannot be edited...

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)A . OmniCenter ProvisioningCollectorB . UCMDataCollectorC . AgentControllerServiceD . UCMServiceE . Authorization ServiceView AnswerAnswer: CD

Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)A . Google CloudB . AVAC . DevConnect APD . Microsoft AzureE . Digital OceanView AnswerAnswer: BC