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While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)A . Route toB . Barge-inC . CoachD . TransferE . ObserveView AnswerAnswer: BCE Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101029734

Which three statements about Webchat Transfer to Service are true? (Choose three.)A . WebChat transfer is completed without any indication on customer web session.B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.C . The Agent waits on the line until the customer...

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?A . http://Cluster4-IP/services/UCAStore/ucaB . http://Cluster2-IP/services/UCAStore/ucaC . http://Cluster1-IP/services/UCAStore/ucaD . http://Cluster3-IP/services/UCAStore/ucaView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051566

For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?A . Engagement Assistant SpeechB . Customer EngagementC . Core PlatformD . Context StoreView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101051566

For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)A . Avaya Aura® Web GatewayB . Avaya Mobile Video GatewayC . Avaya Aura® Media ServerD . Equinox Management ServerE . Avaya Aura® Session ManagerView AnswerAnswer: CA

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. Which component holds multimedia customer history information?A . Omnichannel DatastoreB . Avaya Aura® Session ManagerC . External Data MartD . Avaya Control ManagerView AnswerAnswer: A

While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store. Which three databases are supported for EDM deployment? (Choose three.)A . SybaseB . InformixC . Microsoft SQL ServerD . PostgreSQLE . Oracle DatabaseView AnswerAnswer: CDE Explanation: Reference: https://documentation.avaya.com/bundle/DeployingAvayaOceanaSolution_r34/page/...

Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)A . Avaya Co-BrowseB . Secondary Omnichannel DatastoreC . Rackspace instanceD . Avaya Chat Servers APSE . An additional license from AvayaView AnswerAnswer: BDE

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)C . ED Work Flow cannot be edited...

Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)A . Chat, Email, and SMS interactions are stored in Omnichannel Datastore.B . Customer History Information is provided by Omnichannel Datastore.C . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.D . Omnichannel datastore can co-reside...